Unisex Essentials Hoodie Long Sleeve Pullover

Markets

International Market: We cater to consumers and wholesalers in the United States

When will we ship the package?

• Processing Time: Normally, we will ship the items from our warehouse within 5-7 business days after the customer places an order. The order processing time is the time difference between the order cut-off time on the day the order is placed and when the goods are ready to be shipped (given to the transportation company). We ship with China Post, FedEx, DHL, USPS. 
• Delivery Time: Standard delivery time for international orders is 8-20 business days. Delivery time is the amount of time it takes for the transportation company to get the item into the hands of the customer.
• Flat rate standard shipping fee: $6 per order (regardless of order size or weight).
• Total estimated delivery time (processing + shipping): 13-27 business days.

Note:

Due to each country's customs clearance policy, and weather and other uncontrollable factors, delivery time may be delayed by 10 working days, please do not worry, patience, if you have not received the goods within 40 days from the order, please contact us!

About Tax

We do not charge any taxes on orders. Nevertheless, your order may be subject to taxation by the customs authorities of your country, for which we are not responsible and which the customer is required to pay.

Contact us

Service Time: Mon - Fri 9:00 am - 6:00 pm (HKT) 

E-mail: lenygoods@gmail.com

Phone: +86 15960146866

30-Day Returns

This means that within 30 days of receiving your order, you can apply for a return and refund.

Return Eligibility

The product's condition that we accepts for a return: New and slightly used productsThis includes products that are opened or have been slightly used. 

Returns

• To start a return, you need to contact us at lenygoods@gmail.com. State the reason for the return and provide the order number. We will respond to you within 3 business days.
• Once your return request is approved, we will notify you by email and tell you how to return.
  
• You are responsible for the cost of the return, such as return shipping.
• If the product is shipped without our consent or cash on delivery is chosen, we will not accept such returns.

Refunds

If approved, you will automatically receive a full refund via the original payment method within 10 business days. Please keep in mind that your bank or credit card company also needs some time to process and issue the refund.

Exchanges

We do not accept exchanges. (If the color or size is not suitable and you want to exchange, please apply for a return and re-purchase)

Damage and Issue

Please inspect your order upon receipt. If the item is defective, damaged or you received the wrong item, please contact us immediately with a photo of the item and the order number so that we can evaluate the problem and correct it. For defective/damaged or wrong items, you can return the item free of charge and receive the item amount and shipping fee you paid for this order.

Contact us

Service Time: Mon - Fri 9:00 am - 6:00 pm (HKT) 

E-mail: lenygoods@gmail.com

Phone: +86 15960146866

Payment Methods

We provide PayPal payment

Pay with PayPal (No PayPal Account Required)

Step-by-Step Payment Process:

1. Select the PayPal Payment Button
   After you've added your items to the cart, choose PayPal as your payment method at checkout.
2. Click "Pay with Credit or Debit Card"
   On the PayPal page, instead of logging into a PayPal account, simply click the option that says “Pay with Credit or Debit Card.”
3. Fill in Your Payment Information
   Enter your credit or debit card details along with any other necessary information, such as your billing address.
4. Click Continue to Complete Your Purchase
   After filling in your information, click the “Continue” button to finalize your order. That’s it—you’re done!